Customer Equity Management

Instead of throwing technology at call centers and expecting change and lower costs, use CRM, CEM, and social networks to drive revenues.

My Other Rants & Musings

Loading feed

Photos

Events

 

Latest Activity

Lynn Hunsaker added a blog post
Customer loyalty is important to business success. Profitability of customer retention is pretty much common knowledge. So companies do a lot to encourage customer behavior that favors their brand, to increase: - Purchase frequency and volume - Inv…
January 2
Lynn Hunsaker Interviewing Customer Care VP, Sprint Prepaid on live radio, Improve Customer Experience Results, Mon 12/7 1p ET http://snurl.com/t90ze
December 4, 2009
Lynn Hunsaker added a blog post
Why do sales and service representatives feel compelled to tell customers how to answer a survey? Does the company want to know what the customers really think, or is the company trying to build positive publicity by claiming superior ratings? The…
November 17, 2009
Lynn Hunsaker Marketing Wins Clout by Driving Customer Experience Management http://www.blogtalkradio.com/customerexperience
November 17, 2009
Lynn Hunsaker added a blog post
Curiosity is the key to great listening skills that improve customer experience. When you're truly curious about your customer's opinions, expectations and requests, you'll find the customer to be more pleasant, interesting and fulfilling to you as…
October 22, 2009
Lynn Hunsaker Join my Customer Experience Change Management webcast Monday 10/5, 9:15a PDT, http://snurl.com/euw6k
October 2, 2009
ASHISH KAMOTRA is now a member of Customer Equity Management
September 22, 2009
Lynn Hunsaker added a blog post
You never know someone so well as when they live with you! What better way to transform your culture to truly customer-centric ways of thinking and doing, than to invite your customer to attend all your discussions? This has long been a practice at…
September 1, 2009

Clinton Rubin

 
 
 

© 2010   Created by Paul Roemer on Ning.   Create a Ning Network!

Badges  |  Report an Issue  |  Privacy  |  Terms of Service