Customer Equity Management

Lynn Hunsaker
  • Sunnyvale, CA
  • United States
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Customer Experience Optimization

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Latest Activity

Lynn Hunsaker added a blog post
Curiosity is the key to great listening skills that improve customer experience. When you're truly curious about your customer's opinions, expectations and requests, you'll find the customer to be more pleasant, interesting and fulfilling to you a...
October 22
Join my Customer Experience Change Management webcast Monday 10/5, 9:15a PDT, http://snurl.com/euw6k
October 2
September 1
Lynn Hunsaker added a blog post
You never know someone so well as when they live with you! What better way to transform your culture to truly customer-centric ways of thinking and doing, than to invite your customer to attend all your discussions? This has long been a practice a...
September 1
Lynn Hunsaker added a blog post
CLICK HERE FOR TRAINING PODCAST SAMPLE CLICK HERE FOR WEBCAST VERSION For customer experience management (CEM), it’s natural to focus on smoothing interaction difficulties between paying customers and sales and service representatives. Additionall...
May 23
Lynn Hunsaker added a blog post
You probably hear lots of "customer ..." phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related. Customer Experience: customer's journey from realization of a need until the need no long...
May 8
Lynn Hunsaker added a blog post
CLICK HERE FOR PODCAST VERSION (4:48) Lack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM). Among best-in-class CEM practitioners, top challenges are: * Cross-channel CEM. * Organization-wide fo...
April 23
Lynn Hunsaker added a blog post
Actions speak louder than words when it comes to most things in life. Michael Phelps, Britney Spears, Barry Bonds, Martha Stewart and plenty of others learned that the hard way. Customers feel the same. They hear plenty of promises in ads, on sign...
March 28

Profile Information

Company Name
ClearAction LLC
Position
Customer Experience Strategist / Consultant
What is your role with CRM-CEM?
Mentor executives in Customer Experience Optimization, to deliver brand promises, prevent customer hassles, minimize churn, & heighten sustained profit.

Customer Experience Optimization

ClearAction means unique vision and rapid results.
CEM Executive Mentoring: Clearly see what's needed to take immediate action.
Customer Experience Enablers: Clear the way for organization-wide action.

eHandbooks by ClearAction
Customer Experience Innovation Improve Customer Experience KPI
"This ebook should be saved on every marketer's desktop!"
- John Todor, author of Addicted Customers & Winning Mindshare

Lynn Hunsaker's Blog

Lynn Hunsaker

The Art of Listening: A Key to Customer-Centricity

Customer ListeningCuriosity is the key to great listening skills that improve customer experience. When you're truly curious about your customer's opinions, expectations and requests, you'll find the customer to be more pleasant, interesting and fulfilling to you as well.… Continue

Posted on October 22, 2009 at 2:20pm —

Lynn Hunsaker

Customer-Focused Culture by Living With Your Customers: A Lesson From Amazon

Customer Experience ManagementYou never know someone so well as when they live with you! What better way to transform your culture to truly customer-centric ways of thinking and doing, than to invite your customer to attend all your discussions? This has long been a practice at Amazon, since founder… Continue

Posted on September 1, 2009 at 9:56am —

Lynn Hunsaker

Interaction Bridges for Customer Commitments

CLICK HERE FOR TRAINING PODCAST SAMPLE
CLICK HERE FOR WEBCAST VERSION
For customer experience management (CEM), it’s natural to focus on smoothing interaction difficulties between paying customers and sales and service representatives. Additionally, innumerable interactions for CEM occur inside the company, causing da… Continue

Posted on May 23, 2009 at 12:45pm —

Lynn Hunsaker

What IS Customer Experience?!

You probably hear lots of "customer ..." phrases that seem interchangeable. In reality, there are big differences in these terms, although they are related.

Customer Experience: customer's journey from realization of a need until the need no longer exists.

Continue

Posted on May 8, 2009 at 3:23pm —

Lynn Hunsaker

5 Keys to Employee Engagement for Customer Experience

CLICK HERE FOR PODCAST VERSION (4:48)
Employee EngagementLack of cooperation across organizations is a momentum inhibitor for customer experience management (CEM). Among best-in-class CEM practitioners, top cha… Continue

Posted on April 23, 2009 at 12:00pm —

Comment Wall (3 comments)

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At 2:10pm on May 8, 2009, Lynn Hunsaker said…
Customer Experience Resources - mark your faves & tweet!
- twibes.com/groups/customer-experience
- twitter.com/clearaction
- facebook.com/dj/customerexperience
- customer.ology.com
- clearaction.biz/blog
- brighttalk.com/channels/2107/view
- blogtalkradio.com/customerexperience
- slideshare.net/clearaction
- clearaction.podomatic.com
At 6:56pm on March 26, 2009, Lynn Hunsaker said…
Employee Engagement -- Customer Engagement -- Customer Data = new layout of my website: Customer Experience (www.ClearAction.biz)
At 9:42pm on September 25, 2008, Lynn Hunsaker said…
I just published my 1st ebook: Metrics You Can Manage For Success (www.clearaction.biz/metrics-incentives.html) and launched my podcast training series: Customer Relationship Skill-Building (www.clearaction.biz/podcast.html). Free sample ebook and sample podcast!
 
 

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